Booking.comにおける予約契約のトラブルに関するBooking.comとのやりとり




 

CES宿CES202020181012MGM Signature Suite Strip Views Luxury 26 Fl. B472USD2019126

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MGM Signature Suite Strip Views Luxury 26 Fl. BMGM Signature

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MGM Signature Suite Strip Views Luxury 26 Fl. BBooking.com2,000USDBooking.com

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Luxury 26 Fl. B 44200,000


 
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Booking.com

Dear Masayoshi Sakai,

Thank you for choosing Booking.com.

We are writing to you regarding your reservation 1671614091 at MGM Signature Suite Strip Views Luxury 26 Fl. B, check-in date 2020-01-06, and check-out date 2020-01-10.

We apologize for the inconvenience this is causing you due to the sudden cancellation by the hotel. Unfortunately, with the hotel insisting that the reason for cancellation was an invalid credit card, we can only ask you to check with your respective credit card company to find out why it was invalid. We cannot investigate why your credit card can be used without any problems else where but not at this hotel.

We would also like to reach out to you to thank you for your feedback regarding the actions of the hotel by posting outrageously expensive rates after cancelling your reservation. We will bring this to the attention to the appropriate department.

Please feel free to contact us with any additional questions.

Best wishes,

--
Y. Samarasinghe
Booking.com Customer Service Team




Booking.com


Booking.com  Y. Samarasinghe

  1671614091MGM Signature Suite Strip Views Luxury 26 Fl. B, check-in date 2020-01-06, and check-out date 2020-01-10調

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Booking.com

Kirigaya
 

MGM Signature Suite Strip Views Luxury 26 Fl. B
 

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Booking.com  Kirigaya

  1671614091MGM Signature Suite Strip Views Luxury 26 Fl. B, check-in date 2020-01-06, and check-out date 2020-01-10調

 2019/Dec/2/20:15(JST)Kanda

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Dear Customer Service of Booking.com, Mr./Ms. Kirigaya.

I am writing to you regarding my reservation 1671614091 at MGM Signature Suite Strip Views Luxury 26 Fl. B, check-in date 2020-01-06, and check-out date 2020-01-10.

First, I would like to confirm that I do never require you to reactive my reservation written above, as I wrote in the mail sent to you at 20:15 on 2019/Dec/2(JST).

Second, it was well confirmed that my credit card is valid for international charge and credit card limit is enough. I want to point out that the credit card companies denied that any person or company requested charge to my credit card and it was failed although the facility holder insisted and is still insisting my credit card was invalid, that made me doubtful that the facility holder insisting it without any confirmation on my credit card or with inappropriate procedure of confirmation.

Therefore I have requested, and am now requesting, you, Booking.com to make investigation in further detail about the reason why the facility holder decide two credit card of me, one of which is originally registered on the moment of transaction, and the other of which is newly registered on the notification the first credit card is ivalid. And, in the case that the decision was made intendedly or with his fault, I would like you to take down the information about the facility "MGM Signature Suite Strip Views Luxury 26 Fl. B" and inflict appropriate penalty to the facility holder, including banning from your services.
You might understand trust on your business might be damaged if such unfaithful facility holder exist on your platform.

Adding to it, you insisted that you merely are a "Bulletin Board System" though you are working effectively on the contents of contract (such as producing "Genius Loyalty Program") between customer and facility holders. You should adjust explanation of your role and function, even if contracts only effect on cusntomer and facility holder and you do not have any responsibility to solve the problem over it.

Best Regards

 

 

 

祝!『ももいろクローバーZ / Team Diamond Four』結成


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