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The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
byTheLink ( 130905 ) writes:
Yes, but I doubt it's going to happen.
Without some sort of standards how would a helpdesk worker even know where the "start button" is on a caller's "Linux Desktop"? Or what it even looks like, or if it's even there?
Remember the helpdesk worker might not be working for the same company as the user. For example: if Mr XYZ goes to a hotel and has problems with "hotel internet", they might be calling the "hotel internet helpdesk". Same for other stuff e.g. bank and financial sites.
BTW Microsoft has created a similar problem for themselves by changing things immensely with Vista (and Office 2007). Lucky for them, they're in a different market position but even they are having problems with market adoption, so go figure.
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byBent Mind ( 853241 ) writes:
Without some sort of standards how would a helpdesk worker even know where the "start button" is on a caller's "Linux Desktop"?
Reminds me of a time when Helpdesk was moving from computer to computer in the office making some change to the network setup. They wanted to start IE to make sure the change was working on each computer. The tech became really confused when he couldn't find IE on my computer. It's not that I didn't have it. Everyone had the same software that IT forced them to use. It's that I had customized my Start menu. I had changed it from the Windows standard of each vendor getting their own submenu to submenus based
byTheLink ( 130905 ) writes:
> why doesn't Helpdesk simply state that they only support a given set of standards?
They often do. And that's when Joe tells his geek friend that he's going back to windows, since nobody could help him when he had IT problems on his business trip.
With Windows, if a windows install is significantly different, the user who changed it usually doesn't need Helpdesk (and actually wants the next line of support).
With Linux, I noticed on one Ubuntu the "start menu" is on the top by default, on another it's on t
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