Compare Vivantio vs. Zendesk in 2026

Zendesk

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Average Ratings 26 Ratings

Total ease features design support Read all reviews

Average Ratings 7,608 Ratings

Total ease features design support Read all reviews

Description

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Description

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

API Access

Has API

API Access

Has API

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Integrations

Device42 Gmail HubSpot CRM HubSpot Customer Platform Indent Jira Microsoft Exchange Microsoft Teams Okta Opsgenie PagerDuty QuickBooks Online Salesforce Slack Twilio WhatsApp Zoom monday.com Datawallet Support Fusion Show More Integrations Explore All 58 Integrations

Integrations

Pricing Details

$59.00/month/user Free Trial Free Version

Pricing Details

$25/agent/month Free Trial Free Version

Deployment

Web-Based On-Premises iPhone App iPad App Android App Windows Mac Linux Chromebook

Deployment

Web-Based On-Premises iPhone App iPad App Android App Windows Mac Linux Chromebook

Customer Support

Business Hours Live Rep (24/7) Online Support

Customer Support

Business Hours Live Rep (24/7) Online Support

Types of Training

Training Docs Webinars Live Training (Online) In Person

Types of Training

Training Docs Webinars Live Training (Online) In Person

Vendor Details

Company Name

Vivantio

Founded

2003

Country

United States

Website

www.vivantio.com/

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com

Product Features

AI Customer Service

Asset Tracking

Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History

Change Management

Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management

CMDB

Change Management Configuration Management Data Visualization Device Auto Discovery IT Asset Management Impact Management License Management Performance Management Relationship Mapping

Complaint Management

Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management

Customer Self-Service

Customer Service

Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management

Help Desk

Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration IT Asset Management Incident Management Interaction Tracking Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management

Incident Management

Audit Trail Corrective Actions (CAPA) Disaster Recovery IT Incident Management Incident Reporting OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management

Issue Tracking

Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management

IT Asset Management

Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management IT Service Management Inventory Management Maintenance Management Procurement Management Requisition Management Supplier Management

IT Management

Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring

IT Service

Contract Management IT Asset Management Incident Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management

ITSM

Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal

Knowledge Management

Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal

Service Desk

CMDB Change Management IT Asset Management Incident Management Knowledge Base Mobile Access Procurement Management Remote Control SLA Management Self Service Portal

Product Features

AI Agents

AI Customer Service

AI IT Agents

Call Center

Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management IVR / Voice Recognition Inbound Call Center Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics

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