Atlassian Support Offerings

Support Options Feature Comparison

Cloud deployments

Support offerings are bundled with Standard, Premium, and Enterprise plans. The Free plan has access to self help resources.¹	Standard	Premium	Enterprise
	9/5 regional	24/7 for high impact issues Faster response times	24/7 for all issues Dedicated senior support team Fastest response times Phone support
	Atlassian Access is available for any of these plans and includes the same level of support as Premium (whether or not you have a Premium plan). Additional support is included if you have an Enterprise plan³.
Products²	Jira Software, Jira Service Management, Jira Work Management, Jira Align, Confluence, Bitbucket	Jira Software, Jira Service Management, Confluence, Bitbucket	Jira Software, Jira Service Management, Confluence
Support packaging	Bundled with paid Standard software license	Bundled with paid Premium software license	Bundled with paid Enterprise software license
Support team	Cloud support team	Cloud support team	Dedicated senior team
Phone support	Not available	Not available	Dedicated phone number
Support entitlements (who can raise support requests)	Product and site admins of Standard product sites	Product and site admins of Premium product sites and organization admins	Cloud Enterprise Named Contacts (three or more named contacts)^⁸
Initial response time (IRT)⁴ L1: Application Down L2: Serious Degradation L3: Moderate Impact L4: Low Impact / Inquiry	L1: 2 business hours L2: 6 business hours L3: 1 business day L4: 2 business days	L1: 1 hour L2: 2 hours L3: 1 business day L4: 2 business days	L1: 30 minutes L2: 2 hours L3: 8 hours L4: 24 hours
Support hours⁵	9 hours per day Mon - Fri⁶	L1: 24/7 L2: 24/5 L3 & L4: 9 hours Mon - Fri	24/7

Server and Data Center deployments

Important changes to our server and Data Center products We’ve ended sales for new server licenses, and will end support for server on February 2, 2024. We’re continuing our investment in Data Center with several key improvements. Learn what this means for you

Select support is bundled with each server license. Priority support is bundled with each Data Center license (see Bitbucket exception), and can be purchased separately for server licenses. Premier support can be purchased for a higher level of support.	Select	Priority	Premier
	9/5 regional	24/7 for high impact issues Senior support team Faster response times Buy Now	24/7 for all issues Dedicated senior support team Fastest response times Phone support Buy Now
Products²	Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, Crowd	Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd	Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, Crowd
Support packaging	Bundled with server and non-Priority eligible Data Center software licenses.	Bundled with each Data Center software license. Exception: For Bitbucket, only customers with 251 or more users (the 500 user tier and above) will be eligible.	Purchase required separately
Support team	Regionally-based team	Senior team	Dedicated senior team
Phone support	Not available	L1 tickets only	Dedicated phone number
Support entitlements (who can raise support requests)	Admins of products with 25+ users (4+ users for Jira Service Management)	Admins of sites associated with Priority Support	Premier Named Contacts (three named contacts)
Initial response time (IRT)⁴ L1: Application Down L2: Serious Degradation L3: Moderate Impact L4: Low Impact / Inquiry	L1: 2 business hours L2: 6 business hours L3: 1 business day L4: 2 business days	L1: 1 hour L2: 2 hours L3: 1 business day L4: 2 business days	L1: 30 minutes L2: 2 hours L3: 8 hours L4: 24 hours
Support hours⁵	9 hours per day Mon - Fri⁶	L1: 24/7 L2: 24/5 (Mon - Fri) L3 & L4: 9 hours Mon - Fri	24/7
Price	N/A	Included with most Data Center subscriptions (see ‘Support Packaging’ above). Server customers can purchase Priority Support separately for $5,000. Buy Now	$39,500 per three named contacts⁷ Buy Now

¹ Entitlement for Community support - Community Support (from the Atlassian Community) is available to anyone who signs up. Users of cloud Free plans and Sourcetree are only eligible for community support. ² Products - We have separate support offerings for Jira Align, Trello, Opsgenie, and Statuspage. Existing Premier Support licenses don't cover Jira Align. Premier Support for Jira Align Cloud must be contracted separately and is included in the Jira Align On-Premises Package. Jira Align Premier Support is restricted to only support tickets raised for the Jira Align product and available 24 x 5. If and when 24 x 7 coverage becomes available, the additional details within Support Hours⁷ will apply. Learn more about Jira Align Support, Trello Support, Opsgenie Support, and Statuspage Support ³ Atlassian Access (Enterprise) - Enterprise product users are covered by Access for free. We’ll only charge for users not using Enterprise products in your Access bill. You also receive Enterprise support for tickets related to Atlassian Access. ⁴Initial response times – Atlassian will use commercially reasonable efforts to meet the target initial response time for the applicable severity level: Level 1: Production application down or major malfunction affecting business and high number of staff Level 2: Serious degradation of application performance or functionality Level 3: Application issue that has a moderate impact to the business Level 4: Issue or question with limited business impact ⁵Support hours - Weekend coverage applies to Enterprise, Premium, Priority, and Premier Support programs. Weekend coverage for Bitbucket Server, Bamboo, Crucible, and FishEye is limited to L1 issues only for eligible support offerings. Weekend support does not cover free or open source products like SourceTree and Clover. Weekends start from 5PM US Pacific timezone (UTC-8 & UTC-7 DST) until Monday 10AM Australian Eastern timezone (UTC+10 & UTC+11 DST), spanning a total of 48 hours. During weekends when a Premier or Enterprise Support team member is not scheduled in advance, Premier Support requests are handled by the Select and Standard Support team. Premier Support engineers must be requested at least 3 weeks in advance and must be confirmed by Atlassian as available per request. Jira Align specifics outlined below in Products³. ⁶9/5 Support - Hours of coverage include 8AM - 5PM Monday - Friday for the following timezones: Pacific (UTC-8), Mountain (UTC-7), Central (UTC-6), Eastern (UTC-5), Western Europe (UTC+0), Central European (UTC+1), Eastern European (UTC+2), Eastern Europe Forward Time (UTC+3), Australia Western Standard Time (UTC+8), Australia Central Standard Time (UTC+9), Australia Eastern Standard Time (UTC+10). India is covered 10am-7pm (UTC+5.5). Japan is covered 9AM-6PM (with Japanese language support). Tickets will be handled in the office corresponding to the geo in which they are submitted. Standard Support for Jira Align will be available from 9AM-7PM ET, Monday through Friday. If and when timezone-based global coverage becomes available, the hours listed here will apply. ⁷Premier Support Named Contacts - As part of your Premier purchase, we connect our top-tier engineers with the most knowledgeable individuals at your company. When you make your purchase, you give us the names of individuals most likely to contact our team. We limit the number of named contacts to three (per $39,500 per account). If you need additional named contacts, you can purchase three at a time with additional Premier licenses. Account coverage pertains to all active Atlassian server product licenses and does not include Open Source products or 3rd party apps.
⁸Cloud Enterprise Named Contacts - As part of your Enterprise subscription, we connect our top-tier engineers with the most knowledgeable individuals at your company. When you subscribe, you gives us the names of individuals most likely to contact our team. Included with your Enterprise subscription is at least three named contacts. If you have more than 3,000 paid users across all your Enterprise subscriptions, you get an additional named contact per 1,000 users, rounded up. For example, if you have 3,001 users, you get up to 4 named contacts. When admins who aren’t named contacts contact support for Enterprise products, they’ll receive the level of support associated with our Premium offering.

Premier Support Key Benefits & Details

●Server/Data Center account-wide coverage: Premier support is an account wide service that covers all of your installed Server and Data Center Atlassian products and Atlassian Supported Apps. ●Direct access and phone support from a dedicated senior support team - All Premier Support tickets are handled and responded to by advanced senior support engineers with advanced technical and soft skills to better aid customers with complex environments and mission critical needs. Phone support and daily/weekly conference calls are highly leveraged during critical issue resolution. ●Development team priority - Higher priority queue placement is given to Premier Support customers when issues have to be escalated through to our development organization for assistance or fixes. ●24 x 7 phone support - Local regional phone numbers are given out to all Premier Support customers and phones are covered 24x7 to guarantee that you can connect with an engineer directly to assist you and to more quickly understand your issue without requiring you to wait for multiple ticket bounces. ●Screen-sharing, collaboration phone calls, and health checks - Our team is highly accustomed to screen-sharing sessions with customers to reduce miscommunications and delays, which lowers resolution times. ●Weekend coverage - Premier Support customers receive weekend support for their products, select server and data center support customers do not receive weekend coverage. Please click the link below for additional details as some products are excluded from coverage and/or restricted by severity. ●Account on-boarding - Our team records your hardware, software, network, and configuration details during a series of on-boarding calls and discussions to ensure we have your detailed environment information available before your first ticket is filed, further reducing overall resolution times, questions, and delays for each follow-on issue. ●Health Checks - During on-boarding our team performs health checks and performs best practice analysis across each of the Atlassian systems. Customers can also request that additional health checks be performed during upgrades on both staging and production environments, which assists with more trouble free upgrade experiences. ●Other additional Premier Support offerings - Find out what other offering and benefits come from Premier Support by clicking on the following link: Premier Support Offering Details.

Priority Support Key Benefits & Details

Mission critical coverage - Priority Support can be purchased for your most critical Atlassian instances - ensuring you have elevated support when you need Advanced team for critical issues - All critical Priority Support tickets (L1/L2) will route directly to our most senior Support Engineers (24x5). 24 x 7 phone support and weekend support for L1 issues - Local regional phone numbers are given out to all Priority Support customers and phones are covered 24x7 to guarantee that you can connect with an engineer directly to assist you with your Level 1 severity issues. Screen-sharing and collaboration phone calls - Our team is highly accustomed to screen-sharing session with customers to reduce miscommunications and delays, which lowers resolution times. Account on-boarding - All Priority Support customers receive a detailed on-boarding email that contains all the details necessary to engage with our team. Additional troubleshooting guidelines, best-practices, and steps to help expedite ticket triage and resolution Other additional Priority Support offerings - Find out what other offering and benefits come from Priority Support by clicking on the following link: Priority Support Offering Details

Support Includes

●Incident Support - Identifying and troubleshooting problems in the system ●Root cause analysis ●Assistance with issues during installation ●Assistance with issues during upgrades ●Identifying and creating needed bug reports ●Guidance around implementation and configuration ●Integration support with other Atlassian products Read our guide on how to get the most out of your support, or check out our Support FAQ for rapid support orientation.

Support Does Not Include

●Customers without a valid maintenance agreement ●End of Life, Beta, Release Candidate or Development releases ●Customized versions of Atlassian products (customized = original product code has been modified) ●Development questions or requests ●For community-based development support, post these questions on Atlassian Community ●If a bug in the Atlassian development API is believed to be the root cause, you must provide sample code that demonstrates the problem and can be replicated ●Third-party application integrationsorthird-party apps ●Support for end-users (please see Knowledge Prerequisites) ●Product training ●Support in languages other than English and Japanese ●Professional Services ●System & Performance tuning ●Deployment & Capacity Planning ●Installation & Upgrade Services ●Search or Ask in Atlassian Community for this type of assistance ●Contact one of our Atlassian Partners (our 3rd party value added resellers) who offer a wide range of services ●Migrations planning and support are complimentary services afforded to existing commercial on-premise and Cloud Atlassian customers. As such it does not follow the support offering levels for cloud or DC paid support packages. Migrations support follows Standard response SLA, and includes pre-scheduled weekend/holiday support for customers migrating 1k+ users or more, based on availability.

Supported Platforms

You can have confidence that our supported platforms are well tested and we will work to correct issues. Atlassian will not provide assistance with configuration in unsupported environments. See the pages below for detailed information on what platforms are supported with Atlassian products: Click here to expand... Supported Platforms are version specific. When checking the documentation, make sure you're viewing the correct version for your platform.

Product	Supported Platforms (Current Version)
Confluence	Confluence Supported Platforms
Jira	Jira Supported platforms
Crowd	Crowd Supported Platforms
Bamboo	Bamboo Supported Platforms and Bamboo Support Policy
Bitbucket	Bitbucket Supported Platforms and Bitbucket Support Policies
Fisheye	Fisheye Supported Platforms
Crucible	Crucible Supported Platforms

Addressing Security Issues

Read our Security Policies page for information about Atlassian's approach to handling security issues.

Fixing Bugs

●Atlassian Support will help with workarounds and bug reporting ●Critical bugs will generally be fixed in the next maintenance release ●Non critical bugs will be scheduled according to a variety of considerations Critical priority is defined as "production application down or major malfunction causing business revenue loss or high numbers of staff unable to perform their normal functions." This includes security issues. For more detailed information, visit these policy pages: ●Atlassian Data Center and Server Bug Fix Policy ●Atlassian Security Bug Fix Policy

End of Life Policy

Atlassian supports major versions for two years after the first major iteration of that version was released (for example, we support Jira 6.3.x for 2 years after JIRA 6.3.0 was released). For versions that are supported, customers can raise issues via https://support.atlassian.com. If a bug is discovered, it will be prioritised based on our Bug Fixing Policy and may require you to upgrade to the version which includes the fix. For critical security bugs, please see our Security Bugfix Policy on which versions we will back port critical security fixes to. Expand to see End Of Life dates for your version... ●Versions earlier than those listed below have reached End of Life (EOL). ●Atlassian does not provide support for instances on versions that have reached End of Life. The only exception is for assistance related to upgrading from your EOL version to a supported version. ●Ready to upgrade? You can download the latest versions of our software Download the latest versions of our products. ●Looking for help with an older version? See documentation for all versions of our products (including versions that have passed their EOL date and may not show up in your search engine).

Bamboo

8.1 (EOL date: 14 December 2023) 8.0 (EOL date: 30 July 2023) 7.2 (EOL date: 23 November 2022) 7.1 (EOL date: 24 July 2022) 7.0 (EOL date: 12 March 2022)

Bitbucket Data Center and Server

7.19 (EOL date: 14 December 2023) 7.18 (EOL date: 09 November 2023) 7.17 (EOL date: 05 October 2023) 7.16 (EOL date: 31 August 2023) 7.15 (EOL date: 27 July 2023) 7.14 (EOL date: 22 June 2023) 7.13 (EOL date: 18 May 2023) 7.12 (EOL date: 13 April 2023) 7.11 (EOL date: 10 March 2023) 7.10 (EOL date: 02 February 2023) 7.9 (EOL date: 05 January 2023) 7.8 (EOL date: 24 November 2022) 7.7 (EOL date: 22 October 2022) 7.6 (EOL date: 15 September 2022) 7.5 (EOL date: 11 August 2022) 7.4 (EOL date: 09 July 2022) 7.3 (EOL date: 02 June 2022) 7.2 (EOL date: 28 April 2022) 7.1 (EOL date: 24 March 2022) 7.0 (EOL date: 5 March 2022)

Confluence

7.15 (EOL date: Nov 24, 2023) 7.14 (EOL date: Oct 12, 2023) 7.13 (EOL date: Aug 17, 2023) 7.12 (EOL date: Apr 13, 2023) 7.11 (EOL date: Feb 2, 2023) 7.10 (EOL date: Dec 15, 2022) 7.9 (EOL date: Nov 10, 2022) 7.8 (EOL date: Sep 29, 2022) 7.7 (EOL date: Aug 19, 2022) 7.6 (EOL date: June 30, 2022) 7.5 (EOL date: May 20, 2022) 7.4 (EOL date: Apr 21, 2022) 7.3 (EOL date: Feb 5, 2022)

Crowd

4.4 (EOL date: Oct 15, 2023) 4.3 (EOL date: Apr 21, 2023) 4.2 (EOL date: Oct 15, 2022) 4.1 (EOL date: Jun 22, 2022) 4.0 (EOL date: Feb 25, 2022)

Fisheye/Crucible

Note: Fisheye and Crucible are in basic maintenance mode. Read our full announcement. 4.8 (EOL date extended to December 5, 2022)

Good Software

Analytics for Confluence DC (EOL date: February 28, 2022) Analytics for Confluence Server (EOL date: July 5, 2021) Macro Toolbox (EOL date: April 30, 2020) Poll for Confluence Cloud (EOL date: April 30, 2020)

Jira Core

8.21 (EOL date: 9 December, 2023) 8.20 (EOL date: 19 October, 2023) 8.19 (EOL date: 26 August, 2023) 8.19 (EOL date: 26 August, 2023) 8.18 (EOL date: 1 July, 2023) 8.17 (EOL date: 18 May, 2023) 8.16 (EOL date: 23 March, 2023) 8.15 (EOL date: 2 February, 2023) 8.14 (EOL date: 23 November, 2022) 8.13 (EOL date: 8 October, 2022) 8.12 (EOL date: 26 August, 2022) 8.11 (EOL date: 15 July, 2022) 8.10 (EOL date: 23 June, 2022) 8.9 (EOL date: 20 May, 2022) 8.8 (EOL date: 19 March, 2022) 8.7 (EOL date: 3 February, 2022) 8.6 (EOL date: 17 December, 2021) 8.5 (EOL date: October 21, 2021)

Jira Software

8.21 (EOL date: 9 December, 2023) 8.20 (EOL date: 19 October, 2023) 8.19 (EOL date: 26 August, 2023) 8.18 (EOL date: 1 July, 2023) 8.17 (EOL date: 18 May, 2023) 8.16 (EOL date: 23 March, 2023) 8.15 (EOL date: 2 February, 2023) 8.14 (EOL date: 23 November, 2022) 8.13 (EOL date: 8 October, 2022) 8.12 (EOL date: 26 August, 2022) 8.11 (EOL date: 15 July, 2022) 8.10 (EOL date: 23 June, 2022) 8.9 (EOL date: 20 May, 2022) 8.8 (EOL date: 19 March, 2022) 8.7 (EOL date: 3 February, 2022) 8.6 (EOL date: 17 December, 2021) 8.5 (EOL date: October 21, 2021)

Jira Service Management

(previously known as Jira Service Desk) 4.21 (EOL date: 9 December, 2023) 4.20 (EOL date: 19 October, 2023) 4.19 (EOL date: 26 August, 2023) 4.18 (EOL date: 1 July, 2023) 4.17 (EOL date: 18 May, 2023) 4.16 (EOL date: 23 March, 2023 4.15 (EOL date: 2 February, 2023) 4.14 (EOL date: 23 November, 2022) 4.13 (EOL date: 8 October, 2022) 4.12 (EOL date: 26 August, 2022) 4.11 (EOL date: 15 July, 2022) 4.10 (EOL date: 23 June, 2022) 4.9 (EOL date: 20 May, 2022) 4.8 (EOL date: 19 March, 2022) 4.7 (EOL date: 3 February, 2022) 4.6 (EOL date: 17 December, 2021) 4.5 (EOL date: October 21, 2021)

Advanced Roadmaps for Jira

Atlassian presently supports all versions of Advanced Roadmaps for Jira newer than version 2.0. Advanced Roadmaps supports all Jira Core and Jira Software versions listed on this page.

Hipchat Server and Data Center

All Hipchat Server and Data Center versions are end of life.

Eligibility and Software Maintenance

Software maintenance covers access to support and software product updates for the corresponding software license. Refer to your applicable Cloud Terms of Service or Software License Agreement for specific terms of agreement. After the active maintenance period expires, the software will continue to function, but you will no longer be able to access support or software updates (including security bug fixes). Note that starter licenses include community support only. Support is open to system administrators and account holders. End-users will be redirected to a system administrator. See Atlassian's bug fixing and Atlassian Security Bug Fix Policy policies for further discussion.

Knowledge Prerequisites

Administering Atlassian products requires a baseline technical skill set, including but not limited to: ●Comfort running SQL commands and installing a database. It's best if you have a good DBA for database troubleshooting and administration. ●Comfort installing and maintaining production web technologies Customers are responsible for administering and upgrading their own installations. Atlassian Support will provide guidance on how to do this, but we will not be able to provide step by step maintenance and installation. If you require further assistance with this level of implementation, please consider the following resources: ●Training ●Atlassian Cloud Services ●Atlassian Partners

Help with Unsupported Issues

Community

The Atlassian Community is a great channel for discussions outside the bounds of the Atlassian Support offering. Below are some of the areas covered in the Atlassian Community.

Partners

If you need additional help, contact one of our Atlassian Partners (our 3rd party value added resellers) who offer a wide range of professional services, training, customizations and paid support.

Third-Party Product Integration

Atlassian products interface with a variety of technologies. Front-end solutions like Web Servers (eg Apache HTTP Server), load balancers, single sign-on solutions (SSO), SSL certificates, and LDAP repositories add functionality that is often critical to functioning of our products. Atlassian will endeavour to provide documentation for integration with these 3rd party applications but does not provide support for 3rd party applications. We are unable to provide support when a failure in a 3rd party application occurs.

Third-Party Cloud Environments

Atlassian Server products can be deployed in a variety of 3rd party public cloud environments such as Amazon Web Services (AWS), or Microsoft Azure. These environments can offer such services as dedicated image storage, caching mechanisms, load balancers, auto scaling, and network configuration which all add functionality that is often critical to the functioning of our products. Atlassian will endeavour to provide documentation for utilising these 3rd party environments and services but does not provide support for these 3rd party environments and services themselves. We are also unable to provide support when a failure in a 3rd party environment or service occurs. We recommended consulting our documentation regarding the minimum resource sizing of 3rd party cloud environments and services running Atlassian applications as ample provisioning can guarantee the best customer experience. In cases where Atlassian has provided deployment templates for 3rd party cloud environments and services we will endeavour to troubleshoot the template is functioning as intended. If such templates are altered and used differently to those Atlassian has provided, Atlassian Support may not be able to provide support for these alterations.

Marketplace Apps

Atlassian offers support for certain apps as explained in our Atlassian Supported Apps page. For unsupported apps, issues should be raised with the provider of the app. Each app's supported status is listed on its page in the Atlassian Marketplace. If you're doing development work, visit the Atlassian Developer Network.

Beta and Development Releases

Atlassian does not offer support for milestone or beta releases, but we do support release candidates. These will be tracked with the terminology 'RC' in the version title.

Databases and Application Servers

Servlet Containers and Databases are integral technologies; without them Atlassian products cannot function. We provide integration instructions for getting our products to work on supported platforms, but we do not support configurations that differ from the procedures described in our product documentation.

Customization and Development Requests

There are many ways to customize and extend our products. We provide source access, APIs, remote interfaces, plugin frameworks, scripting languages, and tools that allow users to add or change CSS rules, HTML, and JavaScript real-time. However, our support for use of these customization options is limited. If you're working to extend or customize our products and encounter a problem, Atlassian support are happy to help document the problem and relay information to our development teams as follows: (一)We can help you verify whether our code is working as intended and document any bugs. (二)If we provide examples of how to make customizations in our documentation, we will work to make sure that documentation is up-to-date. (三)For in-depth questions about implementing customizations, we will refer customers to our developer network or partner network.

SQL Queries

Modifying data

Atlassian does not support customers performing direct data manipulation of application databases via queries such as INSERT, UPDATE or DELETE, as they can easily lead to data integrity problems. If Atlassian encounters manipulation or customizations at this level, we may ask customers to restore data from their last known working state, or to engage an Expert to help recover their instance to a supportable state. If you are confident your UPDATE or INSERT is safe and your change management system is reliable, refer to the specific product's database documentation.

Fixing problems

In the event that there are data integrity problems due to defects in a product, Atlassian will provide workarounds or solutions to these problems that may involve SQL queries. We use SQL-based solutions as a last resort.

Reporting

Using SQL for business intelligence is beyond the scope of Atlassian Support. Some of our products have a community page for database queries. Please help us as well as the community by contributing your knowledge! We have popular communities – see both the reporting for JIRA and reporting for Confluence parts of our community.

Deployment Planning Activity

Planning for rolling out our products or capacity planning for large instances is better suited for professional services offerings than Atlassian Support. We will refer this kind of activity to our partner network. This includes establishing specific upgrade and deployment plans for existing installations.

New Feature Requests

See Implementation of New Features Policy for a detailed discussion. ●Privacy policy ●Terms of use ●Security ●© Atlassian

Dec	JAN	Feb
	21
2021	2022	2023

Products

Jira Software

Jira Service Management

Jira Core

Confluence

Bitbucket

Resources

Documentation

Community

System Status

Suggestions and bugs

Marketplace

Billing and licensing

Page

Viewport

Confluence

Support Options Feature Comparison

Cloud deployments

Server and Data Center deployments

Premier Support Key Benefits & Details

Priority Support Key Benefits & Details

Support Includes

Support Does Not Include

Supported Platforms

Addressing Security Issues

Fixing Bugs

End of Life Policy

Bamboo

Bitbucket Data Center and Server

Confluence

Crowd

Fisheye/Crucible

Good Software

Jira Core

Jira Software

Jira Service Management

Advanced Roadmaps for Jira

Hipchat Server and Data Center

Eligibility and Software Maintenance

Knowledge Prerequisites

Help with Unsupported Issues

Community

Partners

Third-Party Product Integration

Third-Party Cloud Environments

Marketplace Apps

Beta and Development Releases

Databases and Application Servers

Customization and Development Requests

SQL Queries

Modifying data

Fixing problems

Reporting

Deployment Planning Activity

New Feature Requests