TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
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A production floor in the Philippines
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| Formerly | TeleTech Holdings, Inc. |
|---|---|
| Company type | Public |
| Nasdaq: TTEC S&P 600 Component | |
| ISIN | US89854H1023 |
| Industry | Customer experience technology, Business process outsourcing, Offshore outsourcing |
| Founded | 1982; 42 years ago (1982) |
| Founder | Kenneth D. Tuchman |
| Headquarters |
,
United States
|
Number of locations | 21 countries |
Area served | Multi-national |
Key people | Kenneth D. Tuchman (CEO) |
| Revenue |  2.463 billion USD (2023) |
| 118 million USD (2023) | |
Number of employees | 60,000 |
| Website | ttec |
| Footnotes / references [1][2][3] | |
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[4][5] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]
After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
TTEC is managed by a leadership team of 14 (2022). Kenneth D. Tuchman is the founder, chairman and CEO.[8] The board has eight members (2022).[9][10]
In recent years TTEC grew its business through a variety of acquisitions, including:
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[22]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[23]