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Majorel is an international service company,[2] specializing in customer experience (CX) and business process outsourcing (BPO) services. It has more than 82,000 team members[citation needed] and operates in 45 countries on five continents. It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the Saham Group [fr].[3][4]
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| Company type | public (S.A.) |
|---|---|
| ISIN | LU2382956378 |
| Industry | business services |
| Predecessors |
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| Founded | 2019; 5 years ago (2019) |
| Headquarters | Luxembourg |
Area served | worldwide |
Key people |
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| Services |
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| Revenue |  €2,100 million[1] (2022) |
Number of employees | 82,000 (2022) |
| Website | www |
In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[5][6] The two companies had already worked together successfully in this area. Following approval by the relevant antitrust authorities, the transaction was completed at the beginning of 2019.[7] The result was a company "with enormous clout",[8] becoming the market leader in Europe, the Middle East and Africa, and a strong presence in America and Asia.[9] The Majorel brand was introduced in February 2019.[10][11] Since then, the company focused on global expansion.[12][13]
Majorel has been acquired by Teleperformance SE.[14] The combined business strengthens service delivery in the Americas and Europe while increasing presence in Asia-Pacific and Africa.[15]
The headquarters of Majorel are located in Luxembourg City.[16] The company operates as a Société Anonyme (SA).[17] On September 24, 2021, the company’s shares were listed on Euronext Amsterdam (Ticker Symbol: MAJ).[18] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[11]
Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[19]