Sandals Resorts is a Jamaican operator of all-inclusive couples resorts in the Caribbean. The company is a part of Sandals Resorts International (SRI), which also operates Beaches Resorts, Fowl Cay Resort, and several private villas. Founded by Jamaican-born entrepreneur Gordon "Butch" Stewart in 1981, SRI is based in Montego Bay, Jamaica and is responsible for development, service standards, training, and day-to-day operations of the resorts.
 | |
| Industry | Hospitality |
|---|---|
| Founded | 1981 |
| Founder | Gordon Stewart |
| Headquarters | Montego Bay, Jamaica |
Number of locations | 16 |
Area served | Caribbean |
Key people | Adam Stewart (Chairman) |
Number of employees | 10,000+ |
| Parent | Sandals Resorts International (SRI) |
| Website | www |
As of 2023, Sandals had 18 resorts: seven in Jamaica, three in Saint Lucia, two resorts in The Bahamas and Barbados, and one resort in Antigua, Curaçao, Grenada, and Saint Vincent.[1]
As of 2023, Sandals operated 18 resorts:
Adam Stewart is the Executive Chairman of SRI. Stewart became Chairman upon the death of his father Gordon "Butch" Stewart, the founder of SRI, on January 4, 2021. Gebhard Rainer is the current CEO of SRI.
In 1981 Gordon "Butch" Stewart purchased an old hotel (the Bay Roc Hotel) on one of Montego Bay's largest beaches, despite having no hotel experience and opened it as Sandals Montego Bay.[7] In 1984, Sandals launched the Caribbean's first swim-up bar at its Montego Bay Resort in Jamaica.[8] In March 2009, Stewart launched The Sandals Foundation, the philanthropic arm of SRI.[9]
Sandals Corporate University (SCU) - a regional adult education program for the 10,000 employees of Sandals Resorts and Beaches Resorts - was launched in March 2012. Through partnerships with internationally recognized universities, professional organizations, and local education institutions, SCU provides courses on skills such as customer service, leadership, the art of selling, and professional communications.[10]
On December 1, 2016, Sandals opened Caribbean’s first overwater villas, at the Sandals Royal Caribbean in Montego Bay.[11]
Due to the laws in the countries in which they operate, the company had a policy dating from 1981 that could not allow same-sex couples from their "couples-only" resorts. The policy was variously stated by characterizing the accommodations as "resort for couples only." In various Caribbean islands, a couple is defined as one female adult and one male adult", "policies require male/female couples only", or "couples of the same gender are not accepted." This policy received a great deal of publicity when stays at their resorts were offered as prizes in various promotions by companies such as Microsoft, Yahoo!, and US Airways in 1999.[12] Later reports indicated that some resorts also made no accommodations for people with disabilities, prompting the ACLU to opine that companies offering Sandals stays as prizes, or otherwise doing business with Sandals resorts, might be the targets of lawsuits. The companies involved promptly severed their relationships with Sandals, stating they were unaware of its discriminatory practices.[13] Adverts for the company were banned from the London Underground in 2003 after public objections were raised.[14] One possible cause for this policy may have been that homosexuality was illegal in Jamaica. Sandals ended its policy of refusing service to gay couples in August 2004 after further protest.[15]
In January 2013, the government of Turks and Caicos Islands and Sandals agreed to a settlement of US$12 million around local corruption allegations, without admission of any liability.[16][17][18]