Added image depicting a meeting into the types of business communication
|
→Managing negative news: whole section has only one unreliable source, removing
|
||
(33 intermediate revisions by 19 users not shown) | |||
Line 5: | Line 5: | ||
DO NOT COPY MATERIAL INTO THIS ARTICLE FROM TEXTBOOKS OR WEBSITES |
DO NOT COPY MATERIAL INTO THIS ARTICLE FROM TEXTBOOKS OR WEBSITES |
||
--> |
--> |
||
'''Business communication''' is [[communication]] that is intended to help a business achieve a fundamental goal, through information sharing between employees as well as people outside the company.<ref>{{Cite journal |last=Shelby |first=A. N. |date=1993-06-01 |title=Organizational, Business, Management, and Corporate Communication: An Analysis of Boundaries and Relationships |url=http://journals.sagepub.com/doi/10.1177/002194369303000302 |journal=Journal of Business Communication |language=en |volume=30 |issue=3 |pages=241–267 |doi=10.1177/002194369303000302 |issn=0021-9436}}</ref><ref name=":13">{{Cite web |title=BUSINESS COMMUNICATION {{!}} Handy Answer: The Handy Communication Answer Book - Credo Reference |url=https://search.credoreference.com/content/entry/vipcab/business_communication/0 |access-date=2019-10-23 |website=search.credoreference.com}}</ref> It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal formats.<ref name=":1">{{Cite journal | |
'''Business communication''' is [[communication]] that is intended to help a business achieve a fundamental goal, through information sharing between [[employees]] as well as people outside the company.<ref>{{Cite journal |last=Shelby |first=A. N. |date=1993-06-01 |title=Organizational, Business, Management, and Corporate Communication: An Analysis of Boundaries and Relationships |url=http://journals.sagepub.com/doi/10.1177/002194369303000302 |journal=Journal of Business Communication |language=en |volume=30 |issue=3 |pages=241–267 |doi=10.1177/002194369303000302 |s2cid=145516684 |issn=0021-9436}}</ref><ref name=":13">{{Cite web |title=BUSINESS COMMUNICATION {{!}} Handy Answer: The Handy Communication Answer Book - Credo Reference |url=https://search.credoreference.com/content/entry/vipcab/business_communication/0 |access-date=2019-10-23 |website=search.credoreference.com}}</ref> It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal formats.<ref name=":1">{{Cite journal |last1=Conrad |first1=David |last2=Newberry |first2=Robert |date=2012-01-01 |title=Identification and Instruction of Important Business Communication Skills for Graduate Business Education |url=https://doi.org/10.1080/08832323.2011.576280 |journal=Journal of Education for Business |volume=87 |issue=2 |pages=112–120 |doi=10.1080/08832323.2011.576280 |s2cid=62762871 |issn=0883-2323}}</ref> The way that people communicate and operate within a business is very vital to how successful the company will be in the business world. Business communication occurs [[Internal communications|internally]], employee-to-employee, or externally, [[business-to-business]]or[[business-to-consumer]]. This internal and external communication can happen through verbal or non-verbal communication methods. Often these internal and external forms of communication come with barriers, which can prevent the receiver from understanding the information sent by the sender. |
||
==Overview/History== |
==Overview/History== |
||
The word communication has been derived from the Latin word communis which implies common. Thus communication may be defined as the interchange of thoughts and information to bring about mutual understanding. |
The word communication has been derived from the [[Latin]] word communis which implies common. Thus communication may be defined as the interchange of thoughts and information to bring about mutual understanding. |
||
Business communication is closely related to [[professional communication]] and [[technical communication]]. It encompasses topics such as [[marketing]],<ref name=":13" /> [[brand management]],<ref name=":13" /> [[customer relations]], [[consumer behavior]], [[advertising]], [[public relations]],<ref name=":13" /> [[Organizational communication|corporate communication]], [[community engagement]], [[reputation management]], [[interpersonal communication]], [[employee engagement]], [[Internal communications|internal communication]], and [[event management]]. |
Business communication is closely related to [[professional communication]] and [[technical communication]]. It encompasses topics such as [[marketing]],<ref name=":13" /> [[brand management]],<ref name=":13" /> [[customer relations]], [[consumer behavior]], [[advertising]], [[public relations]],<ref name=":13" /> [[Organizational communication|corporate communication]], [[community engagement]], [[reputation management]], [[interpersonal communication]], [[employee engagement]], [[Internal communications|internal communication]], and [[event management]]. |
||
Communication in general is valued even more in international business communications to allow for the understanding of cultures and the overall morale of the operation.<ref>{{Cite journal | |
Communication in general is valued even more in [[international business]] communications to allow for the understanding of cultures and the overall morale of the operation.<ref>{{Cite journal |last1=Wyant |first1=Mizuki H. |last2=Kramer |first2=Michael W. |date=February 2022 |title="They Are Nothing More Than His Spies on the Floor": Local Employees' Sensemaking and Interpretation of Expatriates' Roles and Responsibilities |url=http://journals.sagepub.com/doi/10.1177/08933189211029561 |journal=Management Communication Quarterly |language=en |volume=36 |issue=1 |pages=124–148 |doi=10.1177/08933189211029561 |s2cid=237754654 |issn=0893-3189}}</ref> |
||
Business communication focuses primarily on achieving goals/aims and, in the case of a public company or organization, increasing the dividends of shareholders.<ref>{{Cite journal|last=Reinsch|first=Lamar|date=Fall 1991|title=Editorial: What Is Business Communication?|journal=Journal of Business Communication|volume=28|issue=4|pages=305–310|doi=10.1177/002194369102800401|s2cid=145256651}}</ref> |
Business communication focuses primarily on achieving goals/aims and, in the case of a [[public company]] or organization, increasing the dividends of [[Shareholder|shareholders]].<ref>{{Cite journal|last=Reinsch|first=Lamar|date=Fall 1991|title=Editorial: What Is Business Communication?|journal=Journal of Business Communication|volume=28|issue=4|pages=305–310|doi=10.1177/002194369102800401|s2cid=145256651|doi-access=free}}</ref> |
||
== Types of business communication == |
== Types of business communication == |
||
=== Internal === |
=== Internal === |
||
[[File:Staff_meeting_(3).jpg|thumb|228x228px|A group of |
[[File:Staff_meeting_(3).jpg|thumb|228x228px|A group of people (4 females and 1 male) sit around an office conference table having a meeting where they are discussing a manuscript.]] |
||
Business-to-employee communication, also known as [[workplace communication]], is the exchange of information within an organization. The purpose of some communications is to develop trust, and/or to increase productivity<ref>{{Cite web |last=Arcenas |first=Jessica |date=2021-04-01 |title=Workplace Communication: Tips and Tools for Good Communication |url=https://zenkit.com/en/blog/workplace-communication-tips-and-tools-for-good-communication/ |access-date=2022-10-09 |website=Zenkit |language=en-US}}</ref> |
Business-to-employee communication, also known as [[workplace communication]], is the exchange of information within an organization. The purpose of some communications is to develop trust, and/or to increase productivity.<ref>{{Cite web |last=Arcenas |first=Jessica |date=2021-04-01 |title=Workplace Communication: Tips and Tools for Good Communication |url=https://zenkit.com/en/blog/workplace-communication-tips-and-tools-for-good-communication/ |access-date=2022-10-09 |website=Zenkit |language=en-US}}</ref> |
||
This type of business communication includes the flow of information from one level of the business hierarchy to another. Communication that flows from the top of the hierarchy to the bottom ("top-down communication") has been shown to decrease the stress levels of employees if it provides clarification and reassurance to the worker.<ref>{{Cite journal | |
This type of business communication includes the flow of information from one level of the business hierarchy to another. Communication that flows from the top of the hierarchy to the bottom ("top-down communication") has been shown to decrease the stress levels of employees if it provides clarification and reassurance to the worker.<ref>{{Cite journal |last1=Mahajan |first1=Ashish |last2=Bishop |first2=James W. |last3=Scott |first3=Dow |title=Does Trust in Top Management Mediate Top Management Communication, Employee Involvement and Organizational Commitment Relationships? |url=https://www.jstor.org/stable/43488132 |journal=Journal of Managerial Issues |year=2012 |volume=24 |access-date=2022-04-15 |number=2 (Summer 2012)|pages=173–190 |jstor=43488132 }}</ref> The amount of information shared in this way is often dependent on a "need to know" basis.<ref name=":13" /> This communication may take the form of [[memorandum|memos]] and other internal documents.<ref name=":0" /> Although a certain level of top-down communication is helpful, too much communication can be seen by the employee as [[micromanagement]]. [[Upward communication]] is any communication within the business that is passed through the business hierarchy from the bottom upwards.<ref name=":13" />A [[suggestion box]], which allows low-level workers to communicate with management anonymously, is one example of upward communication. Horizontal communication occurs between individuals who are on the same level in the business hierarchy.<ref name=":13" /> |
||
=== External === |
=== External === |
||
Business-to-business communication is sharing information between different other companies, often done to benefit both parties. Business communication can help the company achieve its fundamental goals by informing, persuading, and building good relations with other companies to reach mutual goals.<ref>{{Cite journal | |
Business-to-business communication is sharing information between different other companies, often done to benefit both parties. Business communication can help the company achieve its fundamental goals by informing, persuading, and building good relations with other companies to reach mutual goals.<ref>{{Cite journal |last1=Gesell |first1=Claudia |last2=Glas |first2=Andreas H. |last3=Essig |first3=Michael |date=2018-10-02 |title=Business-to-Business communication in a dynamic environment: A systematic adductive analysis referring to ramp-up management |url=https://www.tandfonline.com/doi/full/10.1080/1051712X.2018.1532664 |journal=Journal of Business-to-Business Marketing |language=en |volume=25 |issue=4 |pages=339–355 |doi=10.1080/1051712X.2018.1532664 |s2cid=169963894 |issn=1051-712X}}</ref> |
||
Business-to-consumer communication, also known as [[direct-to-consumer]], is when a company directly communicates with its consumers about product details or company information. The opposite is when a consumer leaves reviews on a product (or service), which may identify how the company could improve its product. |
Business-to-consumer communication, also known as [[direct-to-consumer]], is when a company directly communicates with its consumers about product details or company information. The opposite is when a consumer leaves reviews on a product (or service), which may identify how the company could improve its product. |
||
Line 52: | Line 52: | ||
== Barriers to business communication == |
== Barriers to business communication == |
||
There are several barriers that a business might experience when communicating with business partners. Such barriers can prevent one from receiving or understanding messages others use to convey information, ideas, and thoughts.<ref name=":4" /><ref>{{Cite journal | |
There are several barriers that a business might experience when communicating with business partners. Such barriers can prevent one from receiving or understanding messages others use to convey information, ideas, and thoughts.<ref name=":4" /><ref>{{Cite journal |last1=Nel |first1=Kathryn |last2=Govender |first2=Saraswathie |date=2020-11-16 |title=Challenges associated with business communications in English via e-mail in a medium-sized South African organisation during the 4th Industrial Revolution (4IR) |url=https://doi.org/10.1080/09540261.2020.1813693 |journal=International Review of Psychiatry |volume=32 |issue=7–8 |pages=651–658 |doi=10.1080/09540261.2020.1813693 |issn=0954-0261 |pmid=33047986|s2cid=222318098 }}</ref><ref>{{Cite journal |last1=Lu |first1=Chen |last2=Fan |first2=Weiwei |date=2015-10-01 |title=Cross-cultural Issues and International Business Communication Practice: From an Anthropological Perspective |url=https://doi.org/10.1080/09720073.2015.11891852 |journal=The Anthropologist |volume=22 |issue=1 |pages=15–24 |doi=10.1080/09720073.2015.11891852 |s2cid=57213411 |issn=0972-0073}}</ref><ref>{{Cite journal |last1=Hellmundt |first1=Susan |last2=Rifkin |first2=Will |last3=Fox |first3=Christine |date=October 1998 |title=Enhancing Intercultural Communication among Business Communication Students |url=http://www.tandfonline.com/doi/full/10.1080/0729436980170306 |journal=Higher Education Research & Development |language=en |volume=17 |issue=3 |pages=333–344 |doi=10.1080/0729436980170306 |issn=0729-4360}}</ref><ref>{{Cite journal |last=Hulbert |first=Jack E. |date=1981-05-01 |title=Vocabulary —: A Key to Effective Business Communication |url=https://www.tandfonline.com/doi/abs/10.1080/00219444.1981.10534040 |journal=The Journal of Business Education |volume=56 |issue=8 |pages=324–327 |doi=10.1080/00219444.1981.10534040 |doi-broken-date=31 January 2024 |issn=0021-9444}}</ref> |
||
* [[Language]] |
* [[Language]] |
||
Line 58: | Line 58: | ||
* [[Behavior]]al |
* [[Behavior]]al |
||
* [[Attitudinal]] |
* [[Attitudinal]] |
||
* [[Environmental]] |
* [[Biophysical environment|Environmental]] |
||
These often arise because of differences in the states of mind, body, and perspective between sender and receiver, which are a result of how encoding or decoding processes occur.<ref name=":3">{{Cite journal | |
These often arise because of differences in the states of mind, body, and perspective between sender and receiver, which are a result of how encoding or decoding processes occur.<ref name=":3">{{Cite journal |last1=Johnson |first1=Camille S. |last2=Dunn-Jensen |first2=Linda M. |last3=Wells |first3=Pamela M. |date=2019-01-02 |title=Sketchy communication: An experiential exercise for learning about communication in business |url=https://doi.org/10.1080/08832323.2018.1498314 |journal=Journal of Education for Business |volume=94 |issue=1 |pages=46–56 |doi=10.1080/08832323.2018.1498314 |s2cid=70209963 |issn=0883-2323}}</ref><ref name=":4">{{Cite journal |last=Kaumbakonam |first=Usha Rani |date=March 2016 |title=Communication Barriers |url=https://www.researchgate.net/publication/304038097 |journal=ResearchGate}}</ref> |
||
== Business communication studies == |
== Business communication studies == |
||
Higher learning institutions offer communication courses, and many are now offering business communication courses. These courses teach students how to communicate more effectively.<ref name=":2">{{Cite journal | |
Higher learning institutions offer communication courses, and many are now offering business communication courses. These courses teach students how to communicate more effectively.<ref name=":2">{{Cite journal |last1=Blewitt |first1=Joan M. |last2=Parsons |first2=Amy |last3=Shane |first3=Jordana M. Y. |date=2018-11-17 |title=Service learning as a high-impact practice: Integrating business communication skills to benefit others |url=https://doi.org/10.1080/08832323.2018.1498315 |journal=Journal of Education for Business |volume=93 |issue=8 |pages=412–419 |doi=10.1080/08832323.2018.1498315 |s2cid=69620784 |issn=0883-2323}}</ref><ref>{{Cite journal |last=Hulbert |first=Jack E. |date=1982-02-01 |title=Spelling: A Fundamental Skill for Effective Business Communication |url=https://www.tandfonline.com/doi/abs/10.1080/00219444.1982.10534793 |journal=The Journal of Business Education |volume=57 |issue=5 |pages=185–187 |doi=10.1080/00219444.1982.10534793 |doi-broken-date=31 January 2024 |issn=0021-9444}}</ref> Attending these courses help students understand the communication barriers they might experience when communicating with others. It is suggested that 93% of employers believe that clear communication skills are more important than the students' actual major area of study.<ref>{{Cite journal |last1=Morreale |first1=Sherwyn P. |last2=Valenzano |first2=Joseph M. |last3=Bauer |first3=Janessa A. |date=2017-10-02 |title=Why communication education is important: a third study on the centrality of the discipline's content and pedagogy |url=https://www.tandfonline.com/doi/full/10.1080/03634523.2016.1265136 |journal=Communication Education |language=en |volume=66 |issue=4 |pages=402–422 |doi=10.1080/03634523.2016.1265136 |s2cid=151372877 |issn=0363-4523}}</ref> Communication competence is an ability that is sought after by employers and often leads to professional success.<ref name="Brown 340–346">{{Cite journal |last=Brown |first=Lori A. |date=2015-08-18 |title=The Course Valuation Model and 10 Steps to Increase Course Value: The Business Communication Course |url=https://www.tandfonline.com/doi/full/10.1080/08832323.2015.1058738 |journal=Journal of Education for Business |language=en |volume=90 |issue=6 |pages=340–346 |doi=10.1080/08832323.2015.1058738 |s2cid=56654181 |issn=0883-2323}}</ref> |
||
== Managing negative news == |
|||
In a business communicating negative news is unavoidable. At one point or the other, it had to be done. It may be about giving the employees some constructive feedback on their work or informing them that they are being laid off. It may have a serious effect on them based on how you choose to deliver those messages. |
|||
While communicating negative news, if possible, at first provide some good news, express gratitude, have agreement or understanding, and then discuss and explain the reasons that led to the decision. while communicating negative news, we must be non-judgmental and use non-discriminatory language while doing so. We must be [[compassion]]ate and fair to them. The next step is to explain the bad news clearly without overemphasizing it, avoid using negative language, and end the communication on a positive and friendly note<ref>{{Cite web |last=Council |first=Forbes Communications |title=Council Post: 13 Ways To Get Better At Delivering Bad News |url=https://www.forbes.com/sites/forbescommunicationscouncil/2019/04/03/13-ways-to-get-better-at-delivering-bad-news/ |access-date=2022-05-29 |website=Forbes |language=en}}</ref> |
|||
== Organizations == |
== Organizations == |
||
*Founded in 1936 by Shankar is the Association for Business Communication (ABC),<ref>{{cite web |url=https://www.businesscommunication.org/page/about|title=In the News |website=Association for Business Communication |archive-url=https://web.archive.org/web/20070812141734/http://www.businesscommunication.org/index.asp|archive-date=2007-08-12|url-status=dead|access-date=2007-09-11}}</ref> originally called the Association of College Teachers of Business Writing, is "an international, interdisciplinary organization committed to advancing business communication research, education, and practice." |
*Founded in 1936 by Shankar is the Association for Business Communication (ABC),<ref>{{cite web |url=https://www.businesscommunication.org/page/about|title=In the News |website=Association for Business Communication |archive-url=https://web.archive.org/web/20070812141734/http://www.businesscommunication.org/index.asp|archive-date=2007-08-12|url-status=dead|access-date=2007-09-11}}</ref> originally called the Association of College Teachers of Business Writing, is "an international, interdisciplinary organization committed to advancing business communication research, education, and practice." |
||
*The IEEE Professional Communication Society (PCS) [http://ewh.ieee.org/soc/pcs/] is dedicated to understanding and promoting effective communication in engineering, scientific, and other environments, including business environments. PCS's academic journal,<ref> |
*The IEEE Professional Communication Society (PCS) [http://ewh.ieee.org/soc/pcs/] {{Webarchive|url=https://web.archive.org/web/20100324131254/http://ewh.ieee.org/soc/pcs/ |date=2010-03-24 }} is dedicated to understanding and promoting effective communication in engineering, scientific, and other environments, including business environments. PCS's academic journal,<ref>{{Cite web |url=http://ewh.ieee.org/soc/pcs/?q=node/24 |title=IEEE Transactions on Professional Communication |access-date=2008-03-10 |archive-date=2010-09-22 |archive-url=https://web.archive.org/web/20100922161801/http://ewh.ieee.org/soc/pcs/?q=node/24 |url-status=dead }}</ref> is one of the premier journals in Europe communication. The journal’s readers are engineers, writers, information designers, managers, and others working as scholars, educators, and practitioners who share an interest in the effective communication of technical and business information. |
||
*The [[Society for Technical Communication]] is a professional association dedicated to the advancement of the theory and practice of technical communication. With membership of more than 6,000 technical communicators, it's the largest organization of its type in North America. |
*The [[Society for Technical Communication]] is a professional association dedicated to the advancement of the theory and practice of technical communication. With membership of more than 6,000 technical communicators, it's the largest organization of its type in North America. |
||
*The [[International Business Communication Standards]] are practical proposals for the conceptual and visual design of comprehensible reports and presentations. |
*The [[International Business Communication Standards]] are practical proposals for the conceptual and visual design of comprehensible reports and presentations. |
||
Line 84: | Line 79: | ||
{{Communication studies|state=expanded}} |
{{Communication studies|state=expanded}} |
||
[[Category: |
[[Category:Human communication]] |
||
[[Category:Business process]] |
[[Category:Business process]] |
This article needs additional citations for verification. Please help improve this articlebyadding citations to reliable sources. Unsourced material may be challenged and removed.
Find sources: "Business communication" – news · newspapers · books · scholar · JSTOR (January 2008) (Learn how and when to remove this message) |
Business communicationiscommunication that is intended to help a business achieve a fundamental goal, through information sharing between employees as well as people outside the company.[1][2] It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal formats.[3] The way that people communicate and operate within a business is very vital to how successful the company will be in the business world. Business communication occurs internally, employee-to-employee, or externally, business-to-businessorbusiness-to-consumer. This internal and external communication can happen through verbal or non-verbal communication methods. Often these internal and external forms of communication come with barriers, which can prevent the receiver from understanding the information sent by the sender.
The word communication has been derived from the Latin word communis which implies common. Thus communication may be defined as the interchange of thoughts and information to bring about mutual understanding.
Business communication is closely related to professional communication and technical communication. It encompasses topics such as marketing,[2] brand management,[2] customer relations, consumer behavior, advertising, public relations,[2] corporate communication, community engagement, reputation management, interpersonal communication, employee engagement, internal communication, and event management.
Communication in general is valued even more in international business communications to allow for the understanding of cultures and the overall morale of the operation.[4]
Business communication focuses primarily on achieving goals/aims and, in the case of a public company or organization, increasing the dividends of shareholders.[5]
Business-to-employee communication, also known as workplace communication, is the exchange of information within an organization. The purpose of some communications is to develop trust, and/or to increase productivity.[6]
This type of business communication includes the flow of information from one level of the business hierarchy to another. Communication that flows from the top of the hierarchy to the bottom ("top-down communication") has been shown to decrease the stress levels of employees if it provides clarification and reassurance to the worker.[7] The amount of information shared in this way is often dependent on a "need to know" basis.[2] This communication may take the form of memos and other internal documents.[8] Although a certain level of top-down communication is helpful, too much communication can be seen by the employee as micromanagement. Upward communication is any communication within the business that is passed through the business hierarchy from the bottom upwards.[2]Asuggestion box, which allows low-level workers to communicate with management anonymously, is one example of upward communication. Horizontal communication occurs between individuals who are on the same level in the business hierarchy.[2]
Business-to-business communication is sharing information between different other companies, often done to benefit both parties. Business communication can help the company achieve its fundamental goals by informing, persuading, and building good relations with other companies to reach mutual goals.[9]
Business-to-consumer communication, also known as direct-to-consumer, is when a company directly communicates with its consumers about product details or company information. The opposite is when a consumer leaves reviews on a product (or service), which may identify how the company could improve its product.
These internal and external types of business communication occur through verbal and non-verbal methods of communication.[3]
Some forms of verbal communication
Some forms of non-verbal communication
Television is an example of a medium which provides both verbal and non-verbal communication.
Face-to-face meetings and presentations are popular methods of communication between employees within an organization; they increasingly feature audiovisual material, like copies of reports, or material prepared in Microsoft PowerPointorAdobe Flash. Means such as telephone conference and letters allows for communication over long distances.[8] In the 21st century, computer-mediated communication, such as video conferencing and email, has become increasingly prevalent in business. Formal reports are also important in documenting the activities of any department.
There are several barriers that a business might experience when communicating with business partners. Such barriers can prevent one from receiving or understanding messages others use to convey information, ideas, and thoughts.[10][11][12][13][14]
These often arise because of differences in the states of mind, body, and perspective between sender and receiver, which are a result of how encoding or decoding processes occur.[15][10]
Higher learning institutions offer communication courses, and many are now offering business communication courses. These courses teach students how to communicate more effectively.[16][17] Attending these courses help students understand the communication barriers they might experience when communicating with others. It is suggested that 93% of employers believe that clear communication skills are more important than the students' actual major area of study.[18] Communication competence is an ability that is sought after by employers and often leads to professional success.[19]
{{cite journal}}
: CS1 maint: DOI inactive as of January 2024 (link)
{{cite journal}}
: CS1 maint: DOI inactive as of January 2024 (link)