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''Consumer Reports'' subscribers have rated Consumer Cellular highest in the magazine's annual review of cellphone service providers seven times. The magazine’s rankings are compiled from a survey of subscribers who grade carriers in eight different categories including value, voice and text quality, and customer support.<ref>[https://www.consumerreports.org/cell-phone-service-providers/best-cell-phone-companies-is-bigger-better/ Best Cell-Phone Companies: Is Bigger Better?], Consumer Reports</ref> |
''Consumer Reports'' subscribers have rated Consumer Cellular highest in the magazine's annual review of cellphone service providers seven times. The magazine’s rankings are compiled from a survey of subscribers who grade carriers in eight different categories including value, voice and text quality, and customer support.<ref>[https://www.consumerreports.org/cell-phone-service-providers/best-cell-phone-companies-is-bigger-better/ Best Cell-Phone Companies: Is Bigger Better?], Consumer Reports</ref> |
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Consumer Cellular has been ranked by J.D. Power as |
Consumer Cellular has been ranked by J.D. Power as “#1 in Customer Service among Non-Contract Value Wireless Providers, 10 Times in a Row.” The awards are based on the results of the J.D. Power 2016 V2 - 2020 V2 U.S. Wireless Non-Contract Customer Care Performance Studies and 2021 (V1) Wireless Customer Care Mobile Virtual Network Operator Performance Study, which focus on the experiences of wireless service customers who made a sales transaction with their current carrier.<ref>{{Cite web|url=https://www.jdpower.com/business/press-releases/2021-us-wireless-customer-care-studies-volume-1|title = 2021 U.S. Wireless Customer Care Studies - Volume 1}}</ref> |
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In June 2017, a consumer survey conducted by the customer experience firm Market Force Information named Consumer Cellular the favorite wireless cellphone carrier among non-contract providers for the second year in a row. Carriers were ranked in multiple categories to determine customer satisfaction and loyalty. Consumer Cellular came out on top for best value, best coverage, fewest dropped calls, easiest to change plan, and best flexibility, among others.<ref>{{cite web|url=https://www.marketforce.com/2017-study-on-americas-favorite-wireless-carriers|title=New Market Force Study Finds T-Mobile and Consumer Cellular Are America's Favorite Wireless Carriers - Market Force Information, Inc.|website=www.marketforce.com}}</ref> |
In June 2017, a consumer survey conducted by the customer experience firm Market Force Information named Consumer Cellular the favorite wireless cellphone carrier among non-contract providers for the second year in a row. Carriers were ranked in multiple categories to determine customer satisfaction and loyalty. Consumer Cellular came out on top for best value, best coverage, fewest dropped calls, easiest to change plan, and best flexibility, among others.<ref>{{cite web|url=https://www.marketforce.com/2017-study-on-americas-favorite-wireless-carriers|title=New Market Force Study Finds T-Mobile and Consumer Cellular Are America's Favorite Wireless Carriers - Market Force Information, Inc.|website=www.marketforce.com}}</ref> |
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Readers polled by ''PC Magazine'' ranked Consumer Cellular as top mobile carrier in its annual |
Readers polled by ''PC Magazine'' ranked Consumer Cellular as top mobile carrier in its annual “Consumer Recommended” list for 2018. The rankings were based on a company’s net promoter score, with Consumer Cellular’s score of 87 out of 100 being described by the magazine as “user love that is almost unheard of in the tech world.”<ref>{{cite web|url=https://www.pcmag.com/news/365392/consumer-recommended-2018-the-tech-brands-you-love-most|title=Consumer Recommended 2018: The Tech Brands You Love Most|first=Eric|last=Griffith|date=December 12, 2018|website=PC Magazine}}</ref> Consumer Cellular has also been selected as “Favorite Wireless Carrier” by PC Magazine readers 6 years in a row in its “Reader’s Choice” survey.<ref>[https://www.pcmag.com/news/367381/buying-a-new-phone-these-are-the-brands-carriers-and-oses Buying a New Phone? These Are the Brands, Carriers, and OSes to Pick]</ref> |
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==See also== |
==See also== |
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