Care.com is an online marketplace for families to find childcare, senior care, care for those with special needs, care for home, tutoring support and pet care. It is also a two-sided marketplace allowing caregivers to find jobs. Through its enterprise arm, Care for Business, the company provides employers with caregiving benefits for their employees. Enterprise clients include Google, Facebook, Starbucks and BestBuy.[4][5][6]
The company is headquartered in Austin, Texas, with offices in New York, Shelton, Berlin and Germany.[7] The company raised $111 million in venture funding[8] before going public on January 24, 2014.[9] Care.com was bought by IAC in February 2020 and is no longer publicly traded.[10][11]
As of June 2023, Brad E. Wilson is the CEO of the company.[12]
Care.com was started by Sheila Lirio Marcelo, who came up with the idea when she had trouble finding care for her children and aging parents.[13][14] The platform helps match families to caregivers fitting their needs, including nannies, sitters, senior care providers, pet care providers, tutors and housekeepers.[15][16][17] The company provides two kinds of membership, basic and premium and also allows families to book caregivers on demand.[18][19][20]
In 2007, Care.com raised $3.5 million in a Series A funding round from Matrix Partners with participation from Reid Hoffman.[21] Media reported allegations that Marcelo had met other companies in order to use their information to start Care.com, however, a spokesperson for Matrix denied any claims of unfair treatment.[22]
In 2012, Care.com launched in the United Kingdom and Canada, and acquired Berlin-based Betreut.de, giving it a footprint in more than a dozen Western European countries.[23][24] In 2013, the Care.com app Karoo received a Webby Award under the social (handheld devices) category.[25] The app was later withdrawn.[26]
In November 2013, Care.com filed for an initial public offering with details of the IPO first revealed a month later.[2][27]
Prior to its IPO in January 2014, Care.com had raised $111 million in funding from investors including Matrix Partners,[21][28] Trinity Ventures,[29][30]New Enterprise Associates,[31]USAA,[32] and Institutional Venture Partners (IVP).[33] In January 2014, the company reportedly planned to raise $85.6 million by offering 5.35 million shares, at $14 to $16 each, on the New York Stock Exchange under the symbol "CRCM".[2][34] On January 23, 2014, 5.35 million shares were priced at $17.[35] Care.com went public on January 24, 2014, with shares priced at $22.55, up about 30 percent from its initial pricing.[36] It was the first Boston venture-funded technology company to go public in almost two years.[2]
In 2015, The Boston Globe reported about a couple defrauded by a nanny who had cleared the site's screening processes as well as other instances where families in the United States were suing the company for alleged negligence in properly conducting background checks.[37] In March 2019, The Wall Street Journal reported that the site listed day care providers as licensed in their state when they were not.[38][39] Care.com responded by eliminating unverified childcare listings created automatically but never claimed by the facility owner from the site and strengthening member screening procedures.[40][41][39]
In December 2019, IAC announced its intention to acquire Care.com for $500 million and completed the acquisition on February 11, 2020, at which time Care.com ceased trading on the NYSE. As part of the deal, IAC executive Tim Allen became CEO of Care.com.[42] During the COVID19 pandemic, the company enabled several states, municipalities and non-profits to help frontline workers in those communities find care for their families.[43][44][45]
Since 2013, Care.com has released Cost of Care, an annual proprietary research report covering cost of child care trends borne by families in the US per year, along with cost-saving strategies for child care needs.[46][47]
Since 2021, the company has also conducted research to understand the changing dynamics and impact of care in the workplace.[48]
While some reviews on Care.com only show their positive reviews, other websites, such as the Better Business Bureau, show consumer reviews with an average score of 1.49 out of 5 stars.[49]
On Trustpilot, customer reviews have left an average rating of 2 out of 5 stars.[50]
Care.com has faced criticism for making it difficult for customers to leave reviews. Despite this, various independent review platforms reflect mixed to poor customer satisfaction scores.
On Trustpilot, customer reviews have left an average rating of 2 out of 5 stars.[51] On the Better Business Bureau (BBB) website, the company has also faced numerous customer complaints.[52]
On Sitejabber, the average consumer review is 3 out of 5 stars.[53] Similarly, on Glassdoor, the average employee review score is 3 out of 5 stars.[54] On Trustindex, they have a rating of 3 out of 5 stars.[55]
These reviews indicate that while some users are satisfied with Care.com, there are significant concerns and criticisms from a substantial portion of the user base.
