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Hospital porters are employed to move patients between wards and departments and to move goods and vital supplies including medical equipment, linen, blood, and samples. This is generally not regarded as skilled work [citation needed], it attracts little attention [clarification needed] and pay and conditions are generally among the lowest in the hospital, Usually at the NHS Pay banding of ‘Band 2’[clarification needed] In India similar work is done by ward boys. Their monthly pay in 2020 was around 5,000 rupees ($66: £52) a month.[1]
Traditionally, hospitals often had a dispatcher, a person sat at a central desk, taking calls from across all wards and departments where a porter is needed. Just as porters could be needed at any time of the day or night so was this co-ordination function, making it quite an expensive overhead. This has often been replaced by a system using pagers. A more technically advanced solution, giving visibility of porters and allocating work more efficiently can reduce cost and improve efficiency, prioritising the most urgent tasks and giving more detail of what is required.[2]
More recently, an online, proprietary system called MyPorter has been introduced across several hospitals in England. MyPorter is an online based system designed to create and allocate tasks to Hospital Porters through Handheld Radio devices such as the Motorola DP4801(e) or the Motorola Ion. Within MyPorter, you can set different ‘job’ types. whether that be for a patient movement, blood transport or equipment movement. MyPorter uses an API linking with Motorola’s ‘Job Ticketing’ function which allows it to send a job ticket to the users device and they can then respond accordingly. The dispatcher can see any responses to jobs and can contact the porter through radio communications to resolve any issues.
The privatization of services in the British National Health Service often led to the outsourcing of such work to private contractors. When Homerton University Hospital NHS Foundation Trust proposed in 2020 to extend its soft facilities management contract with ISS Mediclean until 2025 170 of the trust’s 464 doctors complained to the chief executive that their colleagues in cleaning, portering, catering and security services received worse pay and worse terms and conditions than NHS employees, including only statutory sick pay.[3]
