The National Rail Conditions of Travel (NRCoT) is a contractual document setting out the consumer's rights and responsibilities when travelling on the National Rail railway network in Great Britain.[1] These replaced the National Rail Conditions of Carriage (NRCoC) as of 1 October 2016.[2]
When a train ticket is purchased, a contract is established. The NRCoT are the principal terms of that contract between traveller and train operating company (TOC), which have been established by the Rail Delivery Group. The document is available for public viewing at the National Rail website, as a free PDF download or from any staffed ticket office.[3]
Additional terms do apply to travellers, primarily from two sources:
Whilst the NRCoT are referred to on all train tickets, at stations, and on Internet sites selling tickets for rail travel, very few travellers ever bother to read the document, unless they find themselves in dispute with a rail company on some matter.[citation needed] They are, however, of use to the consumer, because they afford considerable rights to the traveller with regards ticket validity. This has become a matter of significant public interest recently,[citation needed][when?] in view of the complex and convoluted pricing structure of rail tickets in Great Britain.
| Ticket held | Amount payable |
|---|---|
| Single ticket, or Return ticket with delay on both the outward and return journey | 50% of the price paid |
| Return ticket with delay on outward or return journey | 50% of the price paid for the relevant portion of the journey |
| Season ticket | The discount or compensation arrangements in the relevant train company's Passenger's Charter apply |
