Superstops are wheelchair-accessible platform stops, with rain shelters, seating, and real time arrival displays. Superstops, when served by low-floor trams, comply with the Disability Discrimination Act 1992. In general, introduction of superstops along a route has been accompanied by a reduction in the total number of stops and relocation of existing stops.
Traffic lights are switched in favour of approaching trams before (or as soon as possible after) a tram stops at an intersection. Right turning traffic may also be given priority to clear the path of the tram.
Yellow separation strips and/or signage are introduced to prevent turning cars from blocking the progress of trams. Right-turn bans and hook turns have been introduced at certain intersections.
While many tram users have welcomed the new Superstops, there has also been complaints at the reduction in the number of stops and the introduction of new mid-block stops. A "funeral", coordinated by the Public Transport Users Association, was held for the tram stops being closed, featuring a procession with coffin from the former tram stops to the Transport Minister's office.[8] Despite these protests, the program continued.
During a trial of a number of Think Tram treatments in Clarendon Street, South Melbourne, traders complained about the reduction in parking availability. They successfully lobbied to have the departure-side stops returned to their old arrival-side configuration, although the introduced hook turns were kept.[9]
