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< Wikipedia:Wikipedia Signpost | 2015-02-18

The Signpost


Editorial

Recent retirements typify problem of admin attrition

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  • ByGo Phightins!
    Wikipedia's administrative tools are often likened to a janitor's mop, leading to adminship being described at times as being "given the mop".

    Last May, three administrators nominated me for adminship: TParis, Secret, and Dennis Brown. Perhaps I am a curse, but none of the three are still administrators, a testament to the problems Wikipedia faces in retaining volunteers willing and able to fill this post.

    Now that we have that out of the way, let's pivot to the real problem: when respected administrators—and for that matter, experienced editors—resign or even decrease their activity due to burnout, abuse, under-appreciation, or disillusionment, the entire encyclopedia is hurt.

    TParis, an administrator for several years who was particularly active in de-escalating drama at ANI and related pages, left in part because he had "lost interest" and stamina, as well as having received unwarranted abuse from various editors. TParis's reasons for leaving typify Wikipedia's problems with how it treats its administrators.

    It is time that, as a community, we recognize that admin abuse—editors abusing admins, the reverse of the typical concern—is a problem. Yes, admin abuse is a major problem that is hindering the quality of the encyclopedia.

    In his departure comments, TParis wrote:


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    I read a lot more administrator talk pages and noticeboards than I comment on, and what I see there is frankly appalling, especially the level of bad faith of which administrators are regularly accused. And it is not just newbies angry that their first article was speedily deleted; editors who are generally respected take swipes at administrators that, if the roles were reversed, would prompt cries of personal attacks, admin abuse (the other kind), etc.

    It would be disingenuous for me to say that admin abuse—in its general usage—does not occur, and that there are not administrators who are a net negative for the encyclopedia.

    However, certainly most would agree that TParis did not fall into that category, and when he—a soldier with a thicker skin than most—gets tired of personal attacks, perhaps it is time for the rest of us to take notice and rectify the problem. "I don't feel I can turn in the admin hat without the issues I was involved in as an admin not haunting me and paying me special visits," TParis wrote. Surely for a project that purports the notion that "adminship is no big deal", a sentiment like that should be a wake up call.

    On a partially related note, there is such a backlog of administrative work to be done and few administrators ready, willing, and able to do it. The administrative backlog continues to expand, as does the general Wikipedia backlog. The community, however, continues to promulgate the notion that content is king (a notion with which I agree), and nothing else is worth doing at all—in other words, if you are not a content contributor, you really have no place here. That is categorically untrue; backlog busters and behind-the-scenes workers pave the way for content contributors to contribute content. When that work is not done, the encyclopedia suffers.

    When articles for creation submissions take months to be processed, it is incredibly disconcerting to new contributors, whom we try to recruit to replace our ever increasing population of retired contributors.

    When new page patrol turns into a weeks or months long process, we become an incubator for potential BLP violations.

    When requests for comment languish awaiting closure, it undermines the consensus building process—the fabric of Wikipedia.

    And when administrators and other editors try to help in this area, they frequently subject themselves to undue grief, accusations of bad faith, etc. No wonder we see burnout, admin resignations, etc. at such high levels. Sure, the instance of TParis and my commentary thereof is anecdotal, but it is one that is repeated with disturbing frequency.

    Recall the formerly active administrators Boing! said Zebedee, Toddst1, The Blade of the Northern Lights, even Writ Keeper and Dennis Brown. And now TParis. Although all left or significantly decreased their activity under different circumstances, their respective departures leave a void in all kinds of admin areas of the encyclopedia, some of which we probably have yet to fully discover. They did the work no one else would, and now that work is not getting done.

    All of this is to say we, as a community, need to address some underlying problems and important questions if we want to be a functional encyclopedia:

    1. Realize that we have a problem ... before we can do anything else, we have to recognize that the loss of active administrators poses a clear and present danger to the credibility of the encyclopedia and its future. This danger manifests itself in many ways, some of which I have outlined, others of which I have decided not to outline, and most of which, I probably would never have imagined.
    2. Recognize administrators for doing unpleasant work ... a simple "thanks" or just hitting the thank button often will do the job. Elaborate barnstars, awards, etc. are not always necessary. Yes, administrators do sign up for a "thankless" job, but that does not mean community members cannot and should not thank them when they do it well.
    3. Recruit new administrators with requisite experience ... this may also mean fixing a broken RfA process, a likely unpleasant and daunting task, but one that needs to be done.
    4. Make adminship not suck. TParis wrote, "I'm sorry for what the hell I've encouraged them to volunteer for," in regards to his recruitment of new administrators. How do we make adminship at least a non-hellish experience?

    Perhaps the answer is rethinking the entire process of adminship. Perhaps it is unbundling of some kind. Perhaps it is in recruiting more people to run—my RfA was not bad at all, although others obviously have different experiences. Perhaps it is in creating a de-adminship process that has the side effect of giving those who retain adminship increased credibility and respect within the community. Perhaps it is none of these things, or some combination thereof.

    Regardless, the retirement of TParis underscores the problem of admin attrition, and as an encyclopedia, it is time we seek to find solutions.

    Go Phightins! is a Wikipedia administrator and a co-editor-in-chief of the Signpost. He primarily focuses his editing on sports articles, and only occasionally dabbles in admin areas. This editorial is written in his capacity as a Wikipedia editor—not in his Signpost role or as an administrator, although an admittedly inactive one that rarely uses the tools.
    S
    In this issue
    18 February 2015
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    These comments are automatically transcluded from this article's talk page. To follow comments, add the page to your watchlist. If your comment has not appeared here, you can try purging the cache.
    I daresay it goes even deeper than that. There's a growing trend (more pronounced across the project this last year than I've ever seen it), for users (admins or otherwise) who contribute widely in conflict resolution or other procedural areas to be broadly decried as "not really contributing to the encyclopedia". Lately I've seen a sharp uptake in comments during contentious discussions and in user spaces of implying such contributors are here merely for "social" purposes. It's ugly and a part of a larger (and cyclical) problem that results from the feedback of admin/experienced editor attrition and a break-down in general civility. Of course, mind you, one or two severely bad apples amongst the admins (amongst the numerous admirable and indispensable volunteers) can do more damage than any three dozen non-priveleged editors, no matter how uncivil the latter.
    But the problem is not just that administrators leave, it's also that many of those who remain seem to feel intimidated by the scope of the problems they have to wrangle, with often ambivalent support from the community as a whole, and so avoid the more contentious issues or users like the plague. The result is a disheartening dichotomy wherein certain "veteran" users (including an admin here and there) are allowed to trample all over our behavioural policies with impunity, while newer users sometimes find themselves on the receiving end of sanctions which are disproportionate to violations which are not long-term and which might have been rectified by more moderate means. And because the backlog for other necessary work is so massive, admins (understandably) just seem to be telling themselves "Well, why get involved in that hornet's nest of unending nastiness, when I could just spend some time on the technical backlogs?" Maybe the solution is to try to isolate the roles played by admins in some fashion, so we always have a diverse selection of active admins, and baseline number active in each critical area.
    As regards those areas that seem to be agreed to be particularly taxing on admin stamina, I really do believe there's a type of personality out there who have just seem to have unending reserves of that kind of forebearance -- the type of people who have just learned to "bend like a reed in the wind", to get poetical. We need to find them, vet them thoroughly and get them familiar with privileges. I'd say there should be new accountability standards for admins too, but hopefully just having more robust numbers will keep things more uniformly on the up and up.
    I've said it before and I'll say it again: I'm as proud of this community for the way it has developed a means of getting on with one-another and getting things done as I am with the encyclopedia or any of the other projects. I think the open-collaborative method is the way of the future in general, if we're lucky. If we're even luckier, we might continue to be a relevant force in that trend. If we don't first just become another example of nothing good ever lasts. I've never really before been concerned by that, but lately it just feels like it's not just that we're losing good people, but that we're losing them in an escalating fashion because everyone agrees there's just so much work to go around. Talk space in particular just feels desolate to me, and sense of community running right alongside the work is key to keeping morale up and conflicts down, in my opinion. Snow talk 12:33, 20 February 2015 (UTC)[reply]
    "my RfA was not bad at all, although others obviously have different experiences." That's the main problem, IMHO. Many people turn RfAs into a horrifying, degrading process for editors willing to spend their free time helping the encyclopedia. Who wants to go through that? APK whisper in my ear 03:42, 20 February 2015 (UTC)[reply]
    • Masochists? :) But seriously, it is a crap shit over there, and frankly at this point no amount of talk is going to solve the problem. TomStar81 (Talk) 10:01, 20 February 2015 (UTC)[reply]
    @AgnosticPreachersKid: From my anecdotal observation admins get many more thanks than they dish out. As far as pleasant/unpleasant work, (un?)fortunately the thanks logs don’t tell us which edits editors are thanked for. Ottawahitech (talk) 17:02, 21 February 2015 (UTC)[reply]
    In other words, it's not entirely that the RFA process itself that is broken, it's the people who participate in it that often make it look that way. The solution is a cultural change, but how to bring that about, I don't know.
    As to admin retention, it is really just a normal part of any job, especially one you don't get paid for, that some people burn out and don't want to do it anymore. Their reasons are varied because they are a varied group. I don't think focussing on admin retention is the answer, replacing admins as they retire from the job is a more achievable goal, although likely to still be quite difficult. Beeblebrox (talk) 05:02, 20 February 2015 (UTC)[reply]
    +1 APK whisper in my ear 05:08, 20 February 2015 (UTC)[reply]
    Precisely. It's quite difficult to become an admin -- and to some extent you have to allow for people to voice their concerns in that process, but people need to be mindful that no one starts out a perfect editor -- but it's even more difficult to lose adminship or even face censure in general once you get it. Those standards ought to be flipped. Neither should be exactly easy, but those who show potential and (crucially) have the right disposition, should be given a shot, and also encouraged towards the position more. Wheras (in addition to blatant cases of abuse of privileges), those admins who can't keep a baseline respect for behavioural standards should also be asked to hand in their mop. Snow talk 13:46, 20 February 2015 (UTC)[reply]
    Then, with respect, admins should get nominating! A couple of weeks vetting a candidate before nominating (perhaps less for one you already know decently well) potentially repays massive relative dividends in terms of administrative work hours. Snow talk 13:31, 20 February 2015 (UTC)[reply]
    Admin stats for February: here. -- Diannaa (talk) 19:08, 20 February 2015 (UTC)[reply]
    Abuse-of-powers situations are fairly straight-forward. Making a case for censure on other behavioural grounds is a whole other animal. Snow -I take all complaints in the form of rap battles- 16:03, 20 February 2015 (UTC)[reply]
    The obvious solution would be to turn it around and make adminship work like autoconfirmed status, granting permissions to all users who pass the first trial edits and show interest, yet removing it at the first sign of being problematic. This would put all regular users on equal grounds again, just as it was intended at the beginning of the project; thus providing us with the amount of users required to work on the current backlogs that needs admin privileges, by removing the adminship request bottleneck.
    Surely this solution would be squarely rejected by the existing user base as it might make the project less stable, but that isn't necessarily the bad thing most editors think it is. It would allow the project to grow on areas affected by WP:BIAS, such as cultural and local content from emergent regions, which are currently shunned by the current policies of what is or isn't encyclopedic. These policies were shaped by the western-centric original editors and doesn't necessarily serve best other demographics. Allowing relatively new editors to become guardians of subprojects with their own quality standards, and out of reach from the old-school gatekeepers, would allow the project to grow again in these seleted areas and editors to form their own sub-cultures adapted to their own needs. This is the only way to revitalize the project - by building new specific projects outside the area of influence of the current, rather dysfunctional culture that takes care of the fossilized 1.0 version. Diego (talk) 16:00, 20 February 2015 (UTC)[reply]
    Ehhhh, maybe for certain content permissions you could do this, but can you imagine how much pandemonium would ensue once trolls/sockmasters realize all they need to do is create an account, wait a certain amount of time, make a certain amount of edits, stay under the radar and then they'll eventually have ban tools? That sounds utterly untenable to me. Even allowing permissions to reinstate deleted pages via this method would lead to so much mayhem we could never keep it straight. Likewise I question how the project would be improved by letting it fragment into little content fiefdoms where everyone creates their own idiosyncratic rules and no standards are ever established because everyone has tools and anyone can buck consensus. The reason we have admins is that we understand not everyone internalizes the priorities and best interests of the community and the project at the same rate, such that we can say any one person is a safe bet with those abilities to manipulate the content of the project (including meta content and user rights). Snow -I take all complaints in the form of rap battles- 16:17, 20 February 2015 (UTC)[reply]
    The reason we have admins is that we understand not everyone internalizes the priorities and best interests of the community and the project at the same rate And that's what I see as a problem. Why should there be a single set of rules in a wikipedia? I see those as benefitial to a stablepedia, which is largely what we have now, to shape a subset of pages to showcase to the world as the crown jewels of the project, the crème de la crème of what we can achieve. But those standards also have a detrimental effect, to get rid of the quick and dirty "let anyone add anything, we'll care about quality later" spirit that got us where we are now, and which is essential to keep the project growing and generating new content. The "best interests" you mention is the layer of unending policies that killed this culture of joyful contribution and got us the hostile atmosphere of entrenched battlegrounds that we enjoy today.
    A unified set of standards would be a great thing to have if we had separate "official" and "dirty" spaces; all those quality rules could be applied to the visible side of the project, and content that doesn't abide by them could be kept and continue evolving in the background, constantly giving us new potentially useful content instead of being summarily deleted. The Draft space had a small window of opportunity to become that backroom dirty area, but it was killed by adopting the Incubator rules that remove old content merely for being old, without a chance to be rediscovered in a distant future by someone interested. If the Wikimedia Foundation wants to create a healthy environment that revitalizes the project, their best bet is to create separate spaces for independent user populations that can't be dragged down by the current user base.
    Even allowing permissions to reinstate deleted pages via this method would lead to so much mayhem we could never keep it straight. Why so? If admin permissions are removed after only three strikes, just like we block vandals now, only good faith editors who understand collaboration would keep them. If admin permissions were removed by making a controversial block, admins would think twice about abusing blocks. People would refrain from making trouble for fear of getting the privileges removed and having to do a formal RfA to regain them; and vandalism from "autoconfirmed administrators" would be kept in check by the same process we remove content common vandalism from autoconfirmed users now, by the power of revert tools. Only those really destructive actions that can't be easily reverted should be kept away from this general pool and given to a small group of highly trusted users - but wait, isn't that what we do already with oversight permissions and the like?
    letting it fragment into little content fiefdoms where everyone creates their own idiosyncratic rules Excuse-me, but isn't that what we have today? You've just described every WP:OWNed page where changes are reverted within the first ten minutes; and if you think we don't have people creating their own idiosyncratic rules, you haven't visited the policies and guidelines talk pages much.
    For a start, this "easy come, easy go" model of adminship I described (i.e., exactly the opposite of what we have now) would get us rid of the eternal laments of overwhelmed, declining admin caste. Isn't that an improvement? Diego (talk) 17:25, 20 February 2015 (UTC)[reply]
    this would be more than compensated for by the amount of bad admin work that had to be detected and done over. It is much easier to properly look at ten articles and decide on deleting them, than to try to deal with one improperly deleted article. Almost all new users whose first article is deleted never return. We need a continuing flow of incoming users musuch more than we need administrators. DGG ( talk ) 04:02, 25 February 2015 (UTC)[reply]

    It seems to me that the main problem with new page patrol is that 90% of new pages proposed by newbies are crap. Why not just have a rule that editors cannot start a new page until they have at least 100 main space edits on at least 10 different articles (or some other reasonable threshold that will ensure some likely level of competence), and then they can start new pages? The encyclopedia has enough pages; it needs to improve (or delete) the ones it has – and I'm mostly an inclusionist! -- Ssilvers (talk) 16:25, 20 February 2015 (UTC)[reply]

    Ssilvers: because if the WMF refuses to try requiring users to be autoconfirmed to create articles, there is very little chance they would agree to a more stringent requirement. Nikkimaria (talk) 16:37, 20 February 2015 (UTC)[reply]
    Nikki beat me to it, but: Because of this, Ssilvers. The community voted quite strongly to bar extremely new users from creating new articles a few years back; that consensus was vetoed by the WMF, which refused to implement (or allow to be implemented) any such restriction. Unless/until the WMF indicate a change in their position, the community could vote for it until the cows come home and it wouldn't make any difference. A fluffernutter is a sandwich! (talk) 16:40, 20 February 2015 (UTC)[reply]
    Yes, I remember that. But now that we can show WMF that allowing it is causing this problem, perhaps they would be willing to reconsider. Or, in the alternative, maybe having the huge backlog at article creation is not really a problem. Maybe some text could be added at the top of the article creation page that says something like, "if we don't get to your proposed article by the time you are [autoconfirmed], then you can, at that time, brush it up and post it yourself." Then, concentrate on other things. -- Ssilvers (talk) 16:45, 20 February 2015 (UTC)[reply]
    I've tried and failed to understand what you are supposed to do as a AFC reviewer. If the instructions were clearer, you might find more people doing it. I have to say the quality of the reviewing I see is often pretty poor. Johnbod (talk) 17:23, 20 February 2015 (UTC)[reply]
    What you have to do a tAFC is 3 things only: 1/if the article would probably pass AfD, accept it. 2/ If the article would not, advise the contributor in specific terms what might make it so. 3/if the material is a copyvio or impossibly promotion or otherwise hopeless, list it for deletion. All the rest of the system and all the templates and formalities are irrelevant; there is no need to even use them. DGG ( talk ) 04:09, 25 February 2015 (UTC)[reply]
    I feel bad that administrators are being treated badly. People should remember that, like the rest of us, they too are but volunteers that are (very much for the most part) trying to improve and aid Wikipedia. God bless the admins. Tharthandorf Aquanashi (talk) 18:22, 20 February 2015 (UTC)[reply]
    If the community consensus is to disallow page creation by new users, but WMF won't implement it, then perhaps the solution is an addition to the CSD combined with an adminbot. DPRoberts534 (talk) 02:26, 21 February 2015 (UTC)[reply]
    Ssilvers, I don't ever recall seeing an admin leave because of spam or the need to delete garage-band articles from newbies. People complain, but nobody resigns over it. Departures are precipitated by experienced editors (including other admins), not by newbies. Think about it: if some newbie leaves a rant on your talk page that says you're a horrible person after you deleted an article, then you might remove the rant or ignore it, but it's just some unknown, probably clueless person who doesn't understand the difference between an encyclopedia and an advertising page. Who cares what that newbie thinks You know you're right and you know the rest of the core community will back up your action. But if your wiki-friends say the same thing, then it hurts a lot more. WhatamIdoing (talk) 22:30, 20 February 2015 (UTC)[reply]
    Actual New Page Patroller here; most articles created by newbs are not that crappy. Ironholds (talk) 03:35, 21 February 2015 (UTC)[reply]
    historically and up to the present, about 1/2 of all articles submitted are immediately or eventually deleted. DGG ( talk ) 03:58, 25 February 2015 (UTC)[reply]
    Yeah, I'm of two minds on this too. I don't disagree that a certain decent threshold of complaint can be easily discounted as sour grapes and hyper-sensitivity, maybe stemming from a personal run-in or watching someone else be censured (some people just have blind spots for those they have collaborated with, and can't see the disruption in them). At the same time, most of those few of the more appalling abuses of our general conduct principles that I've seen from admins have occurred fairly recently -- and my observation of those contexts has me suspecting that this is partly explained by the decreased self-policing amongst admins as they dwindle in number and become busier with routine disruption. To some of those who have accused recent ArbCom rulings of being heavy-handed, I'd say the bigger problem is that sometimes very contentious issues or problematic editors aren't handled very well in the space that takes place between an issue requiring an ANI or two and one necessitating an ArbCom case; I won't speculate on how common this scenario is in general, but I can say I've observed more than once that it can be very hard right now to get an admin willing to take on another problematic one, in particular. Snow -I take all complaints in the form of rap battles- 10:02, 22 February 2015 (UTC)[reply]
    But even if we managed to stamp out the existing hotspots for this kind of ownership behaviour, I fear we will always be dealing with more unless we establish very explicit top-down rules. Because this is an emergent property amongst some editors of a certain level of basic experience and a particular mindset who fail to understand how broad community consensus integrates with local consensus. They figure that if there is consensus on these two levels that they are entitled to create another tier of idiosyncratic rules in-between, at the Wikiproject level. You can see here how this attitude will begin to seep into projects even when there isn't an explicit and conscious effort to form a clique to enforce these rules (though, surely this happens as well). I think a good starting place on creating a bulwark against these kinds of attitudes and behaviours -- and one which would hopefully save admins a great deal of time in setting editors with a middling level of experience straight on these matters -- would be to augment WP:Advice pages into a stand-alone guideline that makes it clear that WikiProjects and similar spaces are for organizing editorial work in a given thematic space, not for making "junior policy" to be forced upon any article that the project's members decide is withing their domain. Snow let's rap 23:43, 12 July 2015 (UTC)[reply]


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