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The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
byhdyoung ( 5182939 ) writes:
how it got to this. Where is McDonalds corp in this fight?
McFlurry machines going down and the company with a lock on repairs taking it's sweet, sweet time to fix? Why didn't McDonalds deal with this 10 years ago? This is a massive, multinational corp with TONS of money and clout. They could have purchased Taylor outright, stood up a competitor company to build a better unit, threatened Taylor to play ball a little nicer, or simply write the CEO's mistress a 500k check every year and "incentivize" better behavior. So many ways of dealing with it.
Instead, they're letting their franchisees hang out to dry using 3rd party fixes that, for certain, void the warranty? That means they're constantly one contaminated McFlurry away from a massive liability and PR problem. I get that it's a franchise operation, but still, reputation matters. A lot.
I understand the fight between independent farmers and John Deere. But McDonalds restaurants have a behemoth on their side. Why did the mothership let this go for so long???
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bysarren1901 ( 5415506 ) writes:
McDs is a real estate company. They don't actually care if the ice cream machine works and probably got a nice kick back for letting Taylor screw over the restaurant owners. They just do not care.
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byDerekloffin ( 741455 ) writes:
McDonalds, the corporation, is actually on Taylor's side because they get kick backs essentially from Taylor for the repairs. One thing you have to realize here is McD corp side isn't that invested in the success of individual franchise operations. They get most their income from other sources and their franchise locations having difficulty with ice cream sales just isn't that big an impact on their bottom line. So this means the repair bill kick backs are actually more valuable to them. How much, we do
byKnightman ( 142928 ) writes:
Some have suggested that the only reason McDonalds isn't standing up for the franchises is that they are making money off it somehow, and that money can only come from Taylor Machines in the form of kickbacks for example. That argument is further strengthened by the stance McD took in regards to the usage of Kytch, ie they went out of their way to protect Taylor's service-scam.
Of course, the above is just speculation since AFAIK no one has proved it to be true.
bywilliamyf ( 227051 ) writes:
stood up a competitor company to build a better unit
McDonald's allow Franciess to buy machines from Carpigiani if they do not want Tayyor.
https://www.carpigiani.com/en/... [carpigiani.com]
Those machines are more reliable, and are user serviceable as well, buuuuuuut:
CARPIGIANI MACHINES COST MORE UPFRONT. (even if in the long runt, they end up having a lower TCO and a faster ROI).
One true drawback is that Carpigiani's services organization has a samller footprint in the USoA than Taylor's. But, even if the nearest Carpigiani services center is a few blocks away, many McDonald'
bygweihir ( 88907 ) writes:
So essentially short-sightedness at the franchise takers? Makes sense. Too many people buy cheap tools to do their work and are then surprised when it ends up costing them more.
bygeekmux ( 1040042 ) writes:
So essentially short-sightedness at the franchise takers? Makes sense. Too many people buy cheap tools to do their work and are then surprised when it ends up costing them more.
Wrong.
Taylor sells to many other fast food vendors. And basically all of them but McDonalds have issues maintaining and operating their hardware to provide product.
Taylor manufactures a specific model to sell exclusively to McDonalds, which also mandates a specific service contract.
Those two details tend to explain exaclty how Kytch came about as an answer to franchise owners tired of getting shaken down by McGreed, and how McGreed is fighting back because an ice cream hardware company and a real estate en
bygeekmux ( 1040042 ) writes:
correction: all of them but McDonalds DO NOT have issues maintaining and operating their Taylor hardware. The Taylor machine sold to McDonalds is very specific in its inefficiency.
byUnknowingFool ( 672806 ) writes:
One of the benefits Kytch was providing to franchises was better repair instructions. For example for one notorious error code, the official repair manual instructed the operator to only to run an 8 hour diagnostic cycle and no other actions. The problem is that at the end of diagnostic cycle, the machine would keep displaying the same error code meaning it would be out of service continuously for 8 hours at a time. The Kytch's device would 1) show any additional codes not shown to the operator by the machi
bygweihir ( 88907 ) writes:
Sure. But how does that conflict with my statement? I did not say "buy form a cheap vendor", I said "cheap tools", because there is that other machine McDonalds allows which is better but more expensive.
I do agree that this looks very much like a design intentionally made bad for continued fleecing of those that bought it because it was cheaper.
byNarcocide ( 102829 ) writes:
McDonalds doesn't want it fixed, they like it this way, see my other post.
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